Morocco Ivory / Charcoal Rug

Construction: Shaggy

Range: Morocco

Pile Height: 6 cm

Fabric: Polypropylene

Care Instructions: VACUUMING: It is completely normal for your new rugs to shed fluff at first, this is caused by excess fibres that attach during the spinning process. Once the rug has been vacuumed a few times this will lessen and eventually stop. Regular vacuuming will help to keep your rug looking new for longer and prevent dirt that is on the surface of the rug getting embedded and making it much harder to clean. We would recommend the use of a suction vacuum cleaner to ensure that the pile of the rug isn’t damaged. It is always useful to rotate your rug on a regular basis to even out the wear of the rug or fade if it is in natural sunlight. SPILLS & STAINS: To prevent permanent stains on your rug any spills must be dealt with as soon as they happen. The best way to treat them is as follows: Blot up excess with a clean white cloth or paper towel, NB. never rub as this can spread the spill Working from the outer edge of the stain to the centre, apply appropriate carpet cleaner with a clean cloth Pat with a paper towel and leave to dry Vacuum the rug If stain is still visible repeat the process until the stain is completely removed If trying to remove the stain yourself doesn’t work contact a professional carpet/rug cleaning company

We pride ourselves on delivering products as quickly as possible to our customers.

Delivery to mainland UK is free for orders over £150. Orders under this value have a standard delivery charge of £9.95.

Scottish Highlands & Islands we are unable to customise shipping prices in the basket at present. However, as most will be aware, the shipping costs to the Highlands and Islands is unfortunately substantially higher than the rest of the UK. As a result, post-purchase we will require an additional shipping fee, listed below (a payment link will be sent after you make your purchase):

• Rugs with a width less than 140cm - £10*

• Rugs with a width between 140cm and 200cm - £20*

• Rugs with with a width over 200cm - £35*

*Particularly heavy rugs such as Montana and Plush will be subject to an additional £10 on top of these prices for highlands and islands due to their excessive weight and thickness.

International customers should contact us prior to order as shipping options will need to be discussed and can vary greatly from rug to rug.

We are a small family business, but we do have a large retail showroom and distribution warehouse with over 1000 products in stock at any one time. Our collection of rugs on display is one of the largest physical collections in the UK.

We have stock currently stored in our own warehouse and dedicated space within our suppliers premises. Delivery times can vary as products sometimes need to be moved between warehouses.

Once booked for delivery your rug will generally arrive next day delivery, we will send you details and tracking codes when available. Larger sizes, Northern Ireland and the Highlands and Islands postage may differ and take longer.

When we need to move product from our suppliers' warehouse to our own this can take around 5 working days to reach you due to multiple shipping points  

During the busiest buying periods like Christmas, it can take 7 working days for orders to reach customers. We currently stock around 30% of our offering at our own dedicated warehouse which is all next day delivery.

If for any reason you feel your rug is not suitable you can return it to us for a full refund of your original purchase price.  We simply ask that you return it to us securely packaged in unused condition, within 28 days of receiving your order. 

Please let us know that you intend to send your order back to us by emailing info@love-rugs.com or completing our returns form within 14 days of receipt, and we will provide you with instructions and any details needed for your package. Please note that customers are responsible for return postage costs unless the item is damaged or faulty.

Variations in colour due to screen settings and individual expectations regarding texture or weight are not considered faults. If you find that the rug doesn’t meet your preferences, we are happy to accept it back as a return, following the guidelines above.

All returns must be notified in writing (email) or using the form provided.

Visit our returns policy page to view full details on our returns and exchange procedure.

You may cancel your order at any time before despatch (with the exception of custom made items which are non-refundable).

Refunds will be processed within 3 working days or return or 48 hours of cancellation. However banks may take longer for funds to show in your account.

If you purchase a rug from us that is in stock and available from another supplier within 14 days of purchase, that is cheaper, we'll refund you the difference.

Spotted something cheaper before purchase, we'd be happy to beat their price by £5.

Does not apply to temporary discount codes or items that are currently unavailable from other suppliers.